
It’s no secret that the performance for the PC version of Monster Hunter Wilds has been a hot button issue for gamers, particularly if one continues to take Steam reviews at face value. Regardless, it’s still not an open invitation to harass developers, but that’s what some of them are facing and what has likely caused some of those devs to cancel an industry panel appearance.
Last weekend saw Capcom issue a statement to fans that called out players’ use of customer support systems, social media, and public reviews to threaten game executives or developers by name, and warned that the company would pursue police or legal action against those who crossed the line past feedback and into direct harassment.
“We take customer opinions and requests seriously, as they are indispensable for improving our products and services, and we strive to improve quality. On the other hand […] such behavior has the potential to undermine the environment in which all employees of our company can work with peace of mind and to damage their physical and mental health, and may ultimately cause trouble and inconvenience to other customers.”
Coincidentally, devs for Wilds who were scheduled to appear in a panel about PC optimization at this year’s Computer Entertainment Developers Conference (CEDC) announced the cancellation of their showcase. CEDC is Japan’s largest games industry conference, and the panel was set to use the multiplayer RPG as a showcase, but the sudden cancellation of the panel was confirmed without notice, which appears to line up with fears of further targeted harassment of devs.
Regardless of whether this panel was canned out of concern for developer safety or not, the point remains that feedback over game performance can cross a line, and directly attacking people is not going to yield the results people think they will. Or to put it another way, stop being little goblins over a PC game.
sources: Capcom support site and Automaton via IGN